You changed your mind after receiving your product and wish to return it ?
What are the conditions for retraction ?
It is necessary that you let us know your willingness to withdraw within 14 calendar days after the delivery date*.
After this period of 14 calendar days, your right of withdrawal is over.
Items must be unused and without any trace or wear and tear (For electronic devices, a 30% discount may apply if the product is not returned in its original new condition).
The return costs will be at your charge (unless you paid by PayPal, the return costs are paid by PayPal, see conditions)
How to proceed :
You must first inform our team of your willingness to withdraw by contacting us by phone, email, chat or via the website :
- Log in to your customer account.
- You will find in "Order history and details", selecting the desired order by clicking on "details", at the bottom of the page "add a message" to write us.
- As soon as we receive your request, our team will answer you in less than 24 working hours.
*Clause of retraction valid for a sale to a private individual