We are sorry to hear that your product is not the right one or that your order is incomplete, please excuse us.
In order to proceed with an exchange or refund, you must make a return request to our team.
Steps to follow :
- Log in to your customer account.
- You will find in "Order history and details", selecting the associated order by clicking on "details", at the bottom of the page "Add a message" by choosing the product concerned.
- We will get back to you within 24 working hours by email or phone.