When you order on our site, you are ordering a product from a brand or manufacturer. Each brand/manufacturer has its own warranties.

In general, when you encounter an after-sales problem with a product, you should inform the manufacturer directly. If you would like help in this process, you can also contact us, we will be able to help you as much as possible.

example : HTC VIVE HELP & SUPPORT

Steps to follow :

  1. Log in to your customer account.
  2. You will find in "Order history and details", selecting the desired order by clicking on "details", at the bottom of the page "Add a message" by choosing the product concerned.
  3. We will get back to you within 24 working hours to accompany you in the process of product warranty.