Follow our guide to find out how to return your order*:
• I have changed my mind (withdrawal)
• Manufacturing defect
• Make the product warranty work
*No returns will be accepted without our prior agreement by e-mail or phone (with RMA No.).
I changed my mind (Withdrawal)
You have changed your mind after receiving your product and wish to return it?
What are the conditions to be able to retract?
It is necessary that you let us know your will to retract within 14 calendar days after the delivery date*.
After this period of 14 calendar days, your right of withdrawal is revoked.
The items must be unused and without any trace or wear (For electronic devices, a discount of 30% may apply if the product is not returned in its original new condition)
The return shipping costs will be at your expense (except if you paid by PayPal, the return shipping costs are taken care of by PayPal, see conditions on PayPal)
Steps to follow:
You must first inform our team of your desire to retract by contacting us by phone, email, chat or via the site.