You changed your mind after receiving your product and wish to return it?
What are the conditions to be able to retract ?
It is necessary that you let us know your will to retract within 14 calendar days after the delivery date*.
After this period of 14 calendar days, your right of withdrawal is revoked.
The items must be unused and without any trace or wear (For electronic devices, a discount of 30% may apply if the product is not returned in its original new condition)
The return shipping costs will be at your expense.
Steps to follow:
You must first inform our team of your desire to withdraw by contacting us by phone, email, chat or via the site:
- Log into your customer account.
- Go to "History and details of my orders", select the desired order, click on "details", at the bottom of the page "add a message" to write us.
- As soon as we receive your request, our team will answer you within 24 hours.
*Cancellation clause valid for a sale to a consumer (Individual).